Refund Policy

We want you to buy with confidence. This is how refunds work for the 2027 Formaldehyde Check and other Claimvia reports.

Before your report is delivered: full refund

You can request a full refund at any time before we deliver your report, for any reason. This includes the period before you upload your files.

After your report is delivered

Once the report has been delivered to your email, the service has been performed and the purchase is not refundable.

If the report does not match what we promised (for example, it covers the wrong product, misses a product you paid for or contains an error on our side), tell us within 14 days of delivery. We will correct and resend it at no cost. If we cannot fix it, we will refund you in full.

Five-product package

If you bought the package for up to five products and want to stop before all reports are delivered, we refund the unused portion: US$ 249 minus US$ 79 for each report already delivered.

Files not sent

If you do not send your files within 60 days of purchase, you can still request a full refund.

How to request a refund

Email support@claimvia.app with the email used at checkout. We reply within 2 business days. Approved refunds go back to the original payment method through Stripe and usually appear in 5 to 10 business days, depending on your bank.

Please contact us before opening a dispute with your bank. We can usually solve the issue faster.